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Safety Policy

Safety Policy

Last Updated: June 16, 2024

Introduction​

At CENO TRANSPORT LTD, safety is our highest priority. This Safety Policy outlines our commitment to ensuring the safety and well-being of all passengers, drivers, and the general public. We strive to maintain the highest safety standards across all aspects of our operations.

Our Safety Commitment​

CENO TRANSPORT LTD is committed to:

  • Creating a safe environment for all platform users
  • Implementing comprehensive safety features in our applications
  • Continuously improving our safety protocols and procedures
  • Complying with all relevant safety regulations and standards
  • Responding promptly and effectively to safety incidents
  • Fostering a culture of safety awareness and responsibility

Passenger Safety Measures​

Before the Ride​

  • Driver Verification: All drivers undergo thorough background checks and identity verification
  • Vehicle Inspections: Vehicles must meet our safety standards and government regulations
  • In-App Information: Passengers can view driver details, vehicle information, and license plate before pickup
  • Share Your Trip: Passengers can share their trip details with trusted contacts

During the Ride​

  • Route Sharing: Our app displays the planned route for transparency
  • Real-Time Tracking: Trips are GPS-tracked in real-time
  • In-App Emergency Assistance: Direct access to emergency assistance through our app
  • Ratings and Feedback: Immediate post-ride rating system helps maintain service quality

After the Ride​

  • Anonymous Contact: Post-ride communication without sharing personal phone numbers
  • 24/7 Support: Dedicated support team available around the clock
  • Incident Reporting: Simple process for reporting any safety concerns

Driver Safety Measures​

Driver Requirements​

  • Valid driver's license with minimum experience requirements
  • Clean driving record verification
  • Criminal background checks
  • Regulatory compliance with local transportation laws

Vehicle Requirements​

  • Regular maintenance verification
  • Age and condition standards
  • Appropriate insurance coverage
  • Safety equipment compliance

Working Conditions​

  • Maximum driving hours to prevent fatigue
  • Rest break recommendations
  • Zone restrictions for high-risk areas during certain hours
  • Weather and road condition alerts

Technology Safety Features​

In Our Application​

  • Two-Way Ratings: Both passengers and drivers rate each other
  • Anonymized Contact: Personal phone numbers are not shared between users
  • Face Verification: Periodic driver identity verification
  • Speed Monitoring: Alerts for excessive speed
  • Trip Recording: Option to record trip data for safety verification

Data Privacy & Security​

  • Encryption of personal data and trip information
  • Secure payment processing
  • Limited data retention periods
  • Strict access controls for user information

Safety Training & Resources​

For Drivers​

  • Mandatory safety orientation
  • Defensive driving techniques
  • Conflict resolution training
  • Emergency response procedures
  • Regular safety updates and refresher courses

For Passengers​

  • Safety tips shared through our app and website
  • Guidelines for safe pickup and drop-off practices
  • How to identify official CENO TRANSPORT LTD drivers
  • Reporting mechanisms for safety concerns

Emergency Response Protocol​

Immediate Response​

  • In-app emergency button connects to local emergency services
  • 24/7 critical response team for emergency situations
  • Rapid response protocols for reported incidents
  • Coordination with local authorities when necessary

Post-Incident Support​

  • Follow-up with affected parties
  • Investigation procedures
  • Documentation of incidents
  • Support resources for those involved

Safety Governance​

Safety Team​

  • Dedicated safety specialists overseeing all safety initiatives
  • Regular review of safety metrics and incident data
  • Proactive identification of potential safety risks
  • Implementation of safety improvement measures

Compliance​

  • Adherence to Nigerian transportation safety regulations
  • Regular audits of safety compliance
  • Collaboration with regulatory authorities
  • Adaptation to evolving safety standards

Community Guidelines for Safety​

All community members must:

  • Treat others with respect and courtesy
  • Follow all safety instructions and guidelines
  • Report unsafe conditions or behavior promptly
  • Provide accurate information when using our platform
  • Never engage in discriminatory or threatening behavior
  • Respect the personal space and property of others

Continuous Improvement​

We continually enhance our safety measures through:

  • Analysis of safety data and trends
  • Regular review of industry best practices
  • User feedback and suggestions
  • Technological innovations
  • Collaboration with safety experts and organizations

Contact Information​

For safety concerns or emergencies:

  • Emergency Assistance: Use the SOS button in our app
  • Safety Team Email: safety@ceno.ng
  • Safety Helpline: +234 707 239 4683 (24/7)

CENO TRANSPORT LTD
Headquarters: 30 Park Avenue (Suite 5), Enugu State, Nigeria
Email: legal@ceno.ng
Phone: +234 707 239 4683