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Code of Conduct

Code of Conduct

Last Updated: June 16, 2024

Introduction​

At CENO TRANSPORT LTD, we are committed to providing a safe, respectful, and positive experience for everyone who uses our platform or interacts with our company. This Code of Conduct outlines the standards of behavior we expect from all members of our community, including passengers, drivers, employees, and partners.

Our Values​

Our Code of Conduct is built on these core values:

  • Safety: We prioritize the physical and emotional safety of all platform users
  • Respect: We treat everyone with dignity and courtesy
  • Integrity: We operate honestly and transparently
  • Inclusivity: We welcome diversity and reject discrimination
  • Accountability: We take responsibility for our actions and their consequences

Expected Behavior​

For All Platform Users​

  • Treat others with respect, kindness, and consideration
  • Follow all applicable laws and regulations
  • Provide accurate personal information when creating an account
  • Report safety concerns or violations of this Code promptly
  • Protect the privacy and personal information of others
  • Comply with our platform's policies and terms of service

For Passengers​

  • Be ready at your pickup location when your driver arrives
  • Treat drivers and their vehicles with respect
  • Do not request drivers to exceed passenger or weight limits
  • Do not request drivers to violate traffic laws or safety regulations
  • Provide accurate feedback based on your actual experience

For Drivers​

  • Maintain a clean, safe, and well-maintained vehicle
  • Follow all traffic laws and safety regulations
  • Be professional and courteous to all passengers
  • Arrive at pickup locations promptly and follow the agreed route
  • Respect passenger privacy and confidentiality
  • Complete background checks and vehicle inspections as required
  • Maintain required insurance coverage

Prohibited Behaviors​

The following behaviors are strictly prohibited:

Physical Safety Violations​

  • Violence or threats of violence
  • Carrying weapons in violation of local laws
  • Dangerous driving or requesting dangerous driving
  • Sexual assault or inappropriate touching

Harassment and Discrimination​

  • Discrimination based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, or age
  • Sexual harassment, unwanted advances, or inappropriate comments
  • Verbal abuse, insults, or derogatory language
  • Bullying, intimidation, or stalking

Fraudulent Activity​

  • Creating fake accounts or providing false information
  • Manipulating the platform for financial gain
  • Avoiding fees or fare payments
  • False reporting of incidents or issues

Prohibited Items and Activities​

  • Transportation of illegal goods or substances
  • Use of the service for illegal activities
  • Damage to property or vandalism
  • Unauthorized commercial activities on the platform

Reporting Violations​

If you experience or witness a violation of this Code of Conduct:

  1. For immediate safety concerns, contact local emergency services (e.g., 911)
  2. Report the incident through our app's safety features
  3. Contact our Trust & Safety team at safety@ceno.ng
  4. Provide details including date, time, location, and descriptions of involved parties

All reports will be handled confidentially and investigated promptly.

Enforcement​

Violations of this Code of Conduct may result in:

  • Warnings and educational guidance
  • Temporary suspension from the platform
  • Permanent deactivation of accounts
  • Reporting to law enforcement in cases of illegal activity
  • Legal action where appropriate

The specific consequences will depend on the nature and severity of the violation, as well as any history of previous violations.

Continuous Improvement​

We are committed to continuously improving our safety measures and policies. We regularly review this Code of Conduct and may update it to better serve our community. We welcome feedback and suggestions at feedback@ceno.ng.

Contact Information​

For questions or concerns regarding this Code of Conduct, please contact:

CENO TRANSPORT LTD
Headquarters: 30 Park Avenue (Suite 5), Enugu State, Nigeria
Email: legal@ceno.ng
Phone: +234 707 239 4683