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Privacy Policy

Privacy Policy

Last Updated: June 16, 2024

Introduction​

CENO TRANSPORT LTD ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our mobility and transportation services, visit our website, or interact with our applications.

Who We Are​

CENO TRANSPORT LTD is a private company limited by shares, registered in Nigeria (Registration No: 7425616), with our headquarters in 30 Park Avenue (Suite 5), Enugu State, Nigeria. We provide urban mobility, ride-hailing, and courier transportation services.

Information We Collect​

Personal Information​

  • Account Information: Name, email address, phone number, and profile picture
  • Identity Verification: Government-issued ID, driver's license details (for drivers)
  • Payment Information: Credit/debit card details, banking information
  • Location Data: GPS location when using our services
  • Communication Records: Support conversations, feedback, and ratings
  • Device Information: IP address, device type, operating system

How We Collect Information​

  • Information you provide directly when creating an account or using our services
  • Automatically through our apps and website when you use our services
  • From third parties, such as payment processors and identity verification services

How We Use Your Information​

We use your personal information to:

  • Provide, improve, and personalize our transportation services
  • Process payments and maintain financial records
  • Connect passengers with drivers
  • Ensure safety and security within our platform
  • Communicate service updates, promotions, and responses to inquiries
  • Comply with legal obligations and enforce our terms
  • Analyze usage patterns to enhance user experience
  • Prevent fraud and protect the security of our users

We process your personal information based on:

  • The performance of our contract with you
  • Our legitimate business interests
  • Your consent, where specifically requested
  • Compliance with legal obligations under Nigerian law

Data Sharing and Disclosure​

We may share your information with:

  • Drivers and passengers (limited information to facilitate rides)
  • Service providers that help us operate our business
  • Payment processors to complete transactions
  • Legal authorities when required by law or to protect rights
  • Professional advisors such as lawyers, auditors, and insurers
  • Potential buyers in the event of a business sale or merger

Data Security​

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention​

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When the information is no longer needed, we will securely delete or anonymize it.

Your Rights​

Under Nigerian data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Restrict or object to certain processing activities
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

International Data Transfers​

While CENO TRANSPORT LTD operates primarily in Nigeria, we may transfer data to service providers in other countries. When we transfer personal information outside Nigeria, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy​

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or app, and indicate when the policy was last updated.

Contact Us​

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CENO TRANSPORT LTD
Headquarters: 30 Park Avenue (Suite 5), Enugu State, Nigeria
Email: legal@ceno.ng
Phone: +234 707 239 4683

For data protection matters, you can reach our Data Protection Officer at legal@ceno.ng.